How to force single conversation and avoiding multiple conversations opened?

If you want to avoid to have multiple conversations be opened from the live chat you can use a simple setting in your Customerly Live chat integration code like this:

single_conversation: true

This will be the resulting script with the option single_conversation included:

<!-- Customerly Integration Code -->
    window.customerlySettings = {
        app_id: "00c4ed07",
        single_conversation: true
    !function(){function e(){var e=t.createElement("script");
    var r=t.getElementsByTagName("script")[0];r.parentNode.insertBefore(e,r)}
    var r=window,t=document,n=function(){n.c(arguments)};

Check out other custom settings for the live chat in this article.