Customer support

Set up your customer support tool the best way to help your customers

How To Track UTMs And Referrer Of Your Visitors

Would you like to track your visitors UTMs? This is the perfect way to do it

Written by Luca Micheli
Last update 3 months ago

How To Send Chat Transcript

Send your chat transcript to your customer or even yourself for record or GDPR purposes.

Written by Matteo Martinelli
Last update 3 months ago

How to get browser alerts for new messages

Set up Browser alert notification when you receive a new conversation

Written by Luca Micheli
Last update 11 months ago

How to install Customerly Live Chat with Javascript

Installing Customerly Live Chat is very easy and do not require any coding experience.

Written by Luca Micheli
Last update 1 year ago

How to Hide/Show Live Chat on all your pages to Visitors or Users

If you want to hide your live chat to all your visitors or users you can easily achieve it.

Written by Luca Micheli
Last update 1 year ago

How to block SPAM or annoying users

Are you getting SPAM messages or annoying users? Block any further communications from them by using this easy fix

Written by Luca Micheli
Last update 1 year ago

How to collect user's session data and auto login within your Live Chat

Do you want to recognize the user when they signup or sign in in your platform? It's an easy thing to do with Customerly

Written by Luca Micheli
Last update 1 year ago

Create and use a canned response

If you reply always the same way, reduce your reply time by using canned responses

Written by Luca Micheli
Last update 1 year ago

How to collect visitors leads email and name in the conversations

Do you want to ask your visitors for an email before starting the conversation? This tutorial is for you

Written by Luca Micheli
Last update 1 year ago

How to forward support emails to Customerly

If you want to forward incoming support email in Customerly and treat them like a new conversation you can do it.

Written by Luca Micheli
Last update 10 months ago

How to track different projects or companies for the same user

If you want to create multiple projects or companies for every user you can use our companies attribute

Written by Luca Micheli
Last update 1 year ago

Enable typing preview to see what your customers are writing

How can you read your customer messages before they actually send the message

Written by Luca Micheli
Last update 1 year ago

The overview of a conversation box and previous conversations with a selected contact

If you are wondering how the conversation box works and how you can check the previous conversations with your contact, this article is for you

Written by Victoria
Last update 1 year ago

How to search for the contacts

If you want to know how to search for your contacts in the inbox, here are the easy steps you should take

Written by Victoria
Last update 1 year ago

How to reply to a message and add a GIF or emoji

Here you will learn how you can reply to your clients and send a GIF with emoji

Written by Victoria
Last update 1 year ago

How to reopen a conversation

See how easy it is to reopen a conversation

Written by Victoria
Last update 10 months ago

How to search for a specific conversation

You can search for a specific conversation

Written by Victoria
Last update 1 year ago

How to add an attachment to your messages

Check how you can add an attachment to your messages

Written by Victoria
Last update 1 year ago

How to check if a user/lead is online

Do you want to know if your client is online or offline? It's easy

Written by Victoria
Last update 1 year ago

How to mark as done a conversation

Learn how to mark as done a conesation

Written by Victoria
Last update 6 months ago

How to video call your customers from your conversation

Written by Victoria
Last update 1 year ago

How to add a conversation note for your teammates

Learn how to add a conversation note for your teammates

Written by Victoria
Last update 1 year ago

How to unsubscribe, block or delete a contact

Block or unsubscribe your contact

Written by Victoria
Last update 1 year ago

How to send a transcript

Check how easy it is to send a transcript to your customers

Written by Victoria
Last update 1 year ago

How to add a contact note

Add a note to your contact

Written by Victoria
Last update 1 year ago

How to create a canned response

Create a canned response

Written by Victoria
Last update 1 year ago

How to check for contact's list

Let's see how you can check your contact's list

Written by Victoria
Last update 1 year ago

How to press enter to send a message

Written by Victoria
Last update 1 year ago

How to change a name, email for lead or user

Change a name, email for lead or user

Written by Victoria
Last update 1 year ago

How to add a new contact property

Learn how to add a new contact property

Written by Victoria
Last update 1 year ago

How to assign a tag to a contact

Written by Victoria
Last update 1 year ago

How to check for triggered events

Learn how to check for triggered events

Written by Victoria
Last update 1 year ago

How to include a Help Center article in your conversation

Do you want to know how to include a Help Center article in your conversation? This article is for you

Written by Victoria
Last update 1 year ago

How to add custom properties in canned responses

Learn how to add custom properties in canned responses

Written by Victoria
Last update 1 year ago

How to position your live chat on the website with JavaScript

Are you close to setting up your live chat software? Check out a simple way how you can position your live chat on the website with JavaScript

Written by Victoria
Last update 11 months ago

Why emails are bouncing?

The reasons why you get bounced emails in email marketing

Written by Victoria
Last update 11 months ago

How the automated questions appear in the live chat

See how the automated questions appear to your customers through the Customerly Live Chat software

Written by Victoria
Last update 11 months ago