Create and use a canned response

If you reply always the same way, reduce your reply time by using canned responses. 

Let me give you an example. You always say hi to your users the same way: 

"Hi Luca, my name is Sara and I'm here to help you. What can I do for you today? "

Instead of writing this 50 times per day, just create a canned response. 

The process is quite easy, follow the instructions below: 

1. Open your Conversation tab
2. Click on a conversation on your left sidebar
3. On the bottom click on the Flash icon 
4. On the popup click Create
5. From there insert a title for internal purposes (to find it easily)
6. Create your text for your canned response

If you want to create something like the message above and let us replace the user name for you the way you can achieve it is:

"Hi {{name}}, my name is Sara and I'm here to help you. What can I do for you today? "

Remember, if you want to have a backup string in case you don't have a user attribute like the name, you can always use this string to avoid blank spaces:

"Hi {{name | "there"}}, my name is Sara and I'm here to help you. What can I do for you today? "

Create as many canned responses as you need and recall them later just by clicking on it.