If you reply always the same way, reduce your reply time by using canned responses.
Let me give you an example. You always say hi to your users the same way:
"Hi Luca, my name is Victoria and I'm here to help you. What can I do for you today? "
Instead of writing this 50 times per day, just create a canned response.
The process is quite easy, follow the instructions below:
If you want to create something like the message above and let us replace the user name for you the way you can achieve it is:
"Hi {{name}}, my name is Victoria and I'm here to help you. What can I do for you today? "
Remember, if you want to have a backup string in case you don't have a user attribute like the name, you can always use this string to avoid blank spaces:
"Hi {{name | "there"}}, my name is Victoria and I'm here to help you. What can I do for you today? "
Create as many canned responses as you need and recall them later just by clicking on them.