How to forward support emails to Customerly

If you want to forward incoming support email in Customerly and treat them like a new conversation you can do it in two different ways.

Forward incoming emails to your Customerly personal email address

By forwarding all your incoming emails to your Customerly personal email address every new email will be treated as a new conversation and will be assigned directly to you.



Follow these steps to forward incoming emails to you in Customerly:


1. Get your Customerly Personal Support Email address from the Inbound Email Settings

2. Open your email provider and check for Forwarding settings.

3. Forward your incoming emails to your Customerly personal email address.

Forward incoming emails to your Customerly project email address

By forwarding all your incoming emails to your Customerly project email address every new email will be considered as a new conversation and will respect the assignment rules.


1. Get your Customerly Project Support Email address from the Inbound Email Settings

2. Open your email provider and check for Forwarding settings.

3. Forward your incoming emails to your Customerly personal email address.