How to forward support emails to Customerly

If you want to forward incoming support email in Customerly and treat them like a new conversation you can do it in two different ways.

Forward incoming emails to your Customerly personal email address

By forwarding all your incoming emails to your Customerly personal email address every new email will be treated as a new conversation. 



1. Get your Customerly Personal Email address

2. Open your email provider and check for Forwarding settings.

3. Forward your incoming emails to your Customerly personal email address.

4. That's it



Configure your MX DNS Records to forward all the incoming emails to Customerly

To forward instead of the entire domain incoming emails just use our MX server address as your main MX record. Remember, this can be used only to redirect ALL your incoming email of all your domain. 



1. Navigate to Project Settings

2. Click on Email on left Sidebar

3. Click Add Domain

4. Copy the URL of the MX value 

5. Add the URL to your DNS settings on your domain provider (Godaddy, Namecheap...)

6. That's it



All your incoming email will be handled by Customerly automatically.