Go to Customerly

You have questions, we have answers.

book_stack

Help Center: Reduce customer service costs

This collection will help you to manage your Help Center

Getting started with your new Help Center

In this article, you will learn about all the tools your Help Center offers you to bring your customer support to the next level

Written by
Last update 1 month ago

Help Center collections

In this article, we will discuss your Help Center collections and their features

Written by
Last update 1 month ago

Help Center articles

In this article, we will discuss what features your Help Center articles offer and how to manage them

Written by
Last update 1 month ago

How-to guide on creating articles

In this article, you will learn how to open the full potential of your writing skills with the Help Center editor

Written by
Last update 1 month ago

How-to guide on editing articles

In this article we will show you how to use all editing tools in the article editor to enrich your articles

Written by
Last update 1 month ago

What is an help center and why you need one?

Customers can use your help center to solve their issues and learn how to use your product or service.

Written by
Last update 4 months ago

Edit, preview or delete your Help Center collection

If you want to know how to quickly edit, preview or delete your collection, this article is what you need

Written by
Last update 1 month ago

Edit, preview or delete your Help Center article

In this article, we will talk about how to edit, preview or delete articles from the articles page

Written by
Last update 1 month ago

How to create new collection in your Help Center

In this article, you will earn how to create a new collection in the help center

Written by
Last update 1 month ago

How to suggest Help Center articles in the live chat automatically

Learn how to make sure that your the articles from your help center are suggested automatically in your live chat software when a customer sends you a message

Written by
Last update 1 month ago

Reorganize collections in your Help Center

In this article, we will talk about how to reorder collections in the Help Center

Written by
Last update 1 month ago

Customize your Help Center appearance

This article is all about how to customize the appearance of your Help Center so it looks exactly how you want

Written by
Last update 1 month ago

Improve your articles with Help Center Reports

This article is about Help Center Reports feature and how to read its information

Written by
Last update 1 month ago

How to add the Help Center sitemap to Google Search Console

If you want to find out how to add the Help Center sitemap to Google Search Console you will find it in this article

Written by
Last update 1 year ago

How to add a hyperlink to your Help Center article

Quickly learn how to add a hyperlink to your articles in Help Center, so you improve your customer satisfaction

Written by
Last update 7 months ago

Why the home page URL doesn't work in my Help Center

Why the homepage URL doesn't work in my Help Center

Written by
Last update 1 month ago

Set up custom domain in your Help Center

If you want to host the knowledge base under your domain, this article is for you

Written by
Last update 5 months ago

How to set up your Help Center domain with Namecheap

Learn how you can verify the Help Center custom domain with Namecheap

Written by
Last update 7 months ago

How to set up your Help Center domain with GoDaddy

Learn how to set up your Help Center domain with GoDaddy service.

Written by
Last update 7 months ago

How to set up your Help Center domain with AWS Route 53

Learn how to set up your Help Center domain with Route53 AWS

Written by
Last update 7 months ago

Add social media and custom links to your Help Center page

In this article we will show easily you can add custom or social media links to your Help Center footer

Written by
Last update 8 months ago

Add Google Tag Manager to your Help Center

This article is all about how to include your code snippets in your Help Center and achieve it with Google Tag Manager

Written by
Last update 8 months ago

Set up your Help Center in the settings

In this article, we will talk about how to make your Help Center public to your audience or make it private, how to show live chat on your Help Center, and how to change its name and show the link to the homepage

Written by
Last update 5 months ago

Filter and sort articles in your Help Center

In this article, we will learn how to filter out published and draft articles and how to reorder them

Written by
Last update 5 months ago

Publish your draft articles in Help Center

Learn how to publish your draft articles for all your customers to see it

Written by
Last update 6 months ago

How to read your article performance

Easily access the data from the articles page on how your articles perform

Written by
Last update 5 months ago

Integrate Help Center into your Live Chat

Add your Help Center to the Live Chat to improve your customer satisfaction

Written by
Last update 5 months ago

How to tag articles in the Help Center

In this article, we will show you how to tag your articles with keywords.

Written by
Last update 6 months ago