How to automatically search articles in the Live Chat

The automatic search feature allows the Knowledge Base articles to appear in a live chat when your client sends you a message with a keyword which will trigger articles tagged with the same words.

To do this, you need:

1. Go to the Help Center
2. Select an article and click on it
3. Under Article keywords select a used tag or type a tag word into the Add a new keyword field and hit Enter

Here is a video to see how it works:

To make it work you will need:

  • The new live chat
  • A public help center article
  • Tags on the Help Center articles

    Done! 🙂