The automatic search feature allows the Knowledge Base articles to appear in a live chat when your client sends you a message with a keyword which will trigger articles tagged with the same words.
To do this, you need:
1. Go to the Help Center
2. Select an article and click on it
3. Under Article keywords select a used tag or type a tag word into the Add a new keyword field and hit Enter
Here is a video to see how it works:
To make it work you will need:
