How to set up your Help Center domain with AWS Route 53

If you are ready to verify your Help Center custom domain with Route53 AWS, here is what you need to do:

First, you need to go to settings and set up your custom domain in there. Check this article on how to do it.

Then, once you set up your custom Help Center domain (for example docs.yourprojectdomain.com ), then set your Help Center to "Active" and click on "Save settings" button. You will see the yellow message under custom domain: "We are deploying your SSL certificate, hang on, it will take around 20 minutes".


After setting up settings in Customerly, go to the AWS account.
Then click on "create new record" button on the Records page.



  • Then here is what you need to do:
  • In the Record name field, add your subdomain (docs, for example). 
  • Select CNAME Record from the list under Record type.
  • Add ssl.customerly.help to the Value field


Click on "Create records" once done.

In about 20- 30 minutes, the record will be verified, and you will see it on the settings page.