Why the home page URL doesn't work in my Help Center

Why the homepage URL doesn't work in my Help Center

If you put the URL on the navbar in Help Center to reach your home page, but it doesn't lead to the page you wanted, it can be resolved easily:

1. Go to the Help Center settings

2. Under "Link to your home page" check the URL you put into the field. If it looks like www.customerly.io (subdomain.domain) without protocol.

3. Make sure you put a protocol such as HTTPS before your subdomain.domain. For example, in our case it's https://www.customerly.io

4. Save settings in the top right corner.

Then test it from your Help Center page. The home page URL will redirect to the correct place.

Do you have any questions? Contact our Customerly Support Team, and we will be happy to assist you.  😀