Close and reopen your chat conversations

Learn how you can open or close conversations in your inbox

Keeping your inbox clean is very important. This way you feel more organized, as well as everything, is under control, and you deliver faster support to your customers without any mistakes. We will talk about how to close or re-open conversations in the inbox.

How do I close conversations?

  • Go to your inbox

  • You will have three options to close the conversation:

    1. From the inbox header

    2. From the additional left sidebar

    3. With a shortcut

How do I close a conversation from the inbox header?

  • Go to your conversation

  • Look at the top-right header in the message area

  • Click on the green checkmark to close the conversation

  • The chat is closed

How to close a conversation from an additional left sidebar?

  • Hover your mouse over an open conversation

  • You will see a green checkmark appear on the right corner of the conversation

  • Click on the checkmark

  • The chat is closed

How do I close a conversation with a shortcut?

  • Go to your conversation

  • Use Ctrl + D key to close your chat

  • The chat is closed

Before you reopen a conversation, you have to see where to find all the closed chats. Here are the steps to take:

  • Go to the additional sidebar

  • Click on "Open" menu

  • Select "Closed" and it will open all the chats you marked as done

How do I reopen conversations?

  • You will have three options to re-open the conversation:

    1. From the additional left sidebar

    2. From the inbox header

    3. With a shortcut

How to close a conversation from additional left sidebar?

  • Hover your mouse over a closed conversation

  • You will see a black circle arrow appear on the right corner of the conversation

  • Click on the arrow

  • The chat is reopened

How do I re-open a conversation from the inbox header?

  • Go to your closed conversation

  • Look at the top right header in the message area

  • Click on the gray circle arrow to reopen the conversation

  • The chat is reopened

How do I close a conversation with a shortcut?

  • Go to your closed conversation

  • Use Ctrl + O key to reopen your chat

  • The chat is reopened

Discover more:

  • This is a great article to learn how to use shortcuts in your inbox. Make sure you visit it and see what your inbox can do.

Do you have any suggestions, ideas? Chat with us.