In this article, we discussed how to create canned responses.
What are Canned Responses?
Canned Responses are the selection of pre-made responses that best answer customers' frequently asked questions.,
What are the custom properties?
The custom properties are your contact information such s name, city, country, and so on. Check this complete guide about contact properties.
Let's say you want to send a pre-made response to a user Hannah. The canned response will look like this:
Hello {{name}},
Welcome! How may I help you today?
Once you send it to Hannah, the property name will be replaced with the user's name "Hannah".
Hello Hannah...
How can I add customer properties?
To add custom properties in canned responses, do this:
Click on the # button and the canned responses menu will open.
Add {{name}} in a canned response, we will replace the property with the user/lead value when it is recalled. We support any property.
And save the canned response.
And done! 🙂
Discover more: