How to set up custom domain in the knowledge base?

If you want to use your custom domain or subdomain for your knowledge base platform this is the right place to start. 


Let's start by customizing the URL in your Knowledgebase settings.


Setup your Default help center URL:

eg. yourprojectname.customerly.help


Setup your Custom help center location (this is your full domain + subdomain)

eg. docs.yourprojectdomain.com



Now open your DNS manager and create a new CNAME record configured like this:


Host (Your subdomain)

docs 


Points to (Just copy and paste the following URL in your DNS value)

ssl.customerly.help 





Your DNS can take up to 24h to update properly. 


Let us know if you need any help to configure this. 

To your success,

Luca