How to set up custom domain in the knowledge base?

Do you want to host the knowledge base under your domain? This is how you can do it

If you want to use your custom domain or subdomain for your knowledge base platform this is the right place to start. 

Let's start by customizing the URL in your Knowledgebase settings.

  •  Setup your Default help center URL:


  • Setup your Custom help center location (this is your full domain + subdomain)


  • Now open your DNS manager, scroll down the page and click on Add button

    Create a new CNAME record configured like this:

Host (Your subdomain)


Points to (Just copy and paste the following URL in your DNS value) 

Click on the Save button. 

Your DNS can take up to 24h to update properly. 

Let us know if you need any help to configure this. 

To your success,