Let your customers know when they can expect a reply during office hours

In this article we explain how to set the reply time in the live chat, so your customers know when they can expect a reply during office hours

You can let your customers know when your opening hours are and make sure you notify them about your reply time.

Why is it important to set the reply time?

It's simple. You want your customers to understand when to expect a reply from you, their feeling of the unknown can impact your relations with the customers and we want to make sure you succeed in your customer satisfaction.

How do I set the reply time?

  • Go to the Project Settings on the left sidebar. Click on "Business hours" under "Messenger".

  • Choose when you typically reply. You have three options:

    • Typically reply in a few minutes

    • Typically reply in an hours

    • Typically reply in one day

  • Then save the settings in the top right corner.

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