How to find the Live Chat URL and how to use it

Live chat software gives you a lot of possibilities such as being in touch with your customers 24/7, providing excellent support, and it's one of the key ingredients of bringing your business to a new level. This is why we also provide the "chat with us" function.

If you want to be able to use a live chat URL in newsletters, help center articles or simply send it to your customers, so they will be able to reach out to you via live chat in a simple click from anywhere you'd like, do the following:

•  Check your Help Center domain, for example it's docs.customerly.io
•  Then add  /chat-with-us to the end of your Help Center URL. It will look like this: docs.customerly.io/chat-with-us

Great! You did it. Now let's see how to add links to your social media, websites etc. to this page as shown on the screenshot.

• Go to Settings > Help Center > Footer
• Add your URLs under Add footer links. You can add as many links as you want. In our case we added links under footer links section to Customerly blog, Customerly home page, Funders group and YouTube. Save settings.

Now, your "chat-with-us" live chat URL is ready.

Do you want to know how to set up a custom help center domain? Check this article. 🙂