How to find the Live Chat URL and how to use it

Live chat software gives you a lot of possibilities such as being in touch with your customers 24/7, providing excellent support, and it's one of the key ingredients of bringing your business to a new level. This is why we also provide the "chat with us" function.

If you want to be able to use a live chat URL in newsletters, help center articles or simply send it to your customers, so they will be able to reach out to you via live chat in a simple click from anywhere you'd like, do the following:

  •  Check your Help Center domain, for example it's docs.customerly.io
  •  Then add  /chat-with-us to the end of your Help Center URL. It will look like this: docs.customerly.io/chat-with-us

Great! You did it. Now let's see how to add links to your social media, websites etc. to this page as shown on the screenshot.


Now, your "chat-with-us" live chat URL is ready.


Do you want to know how to set up a custom help center domain? Check this article. 🙂