How to check desktop notification permissions

In this article, we are going to check how to be sure your setup is right to get a notification from Customerly whenever someone is opening a new conversation.

Ciao 👋 In this tutorial we are going to see how you can set up your desktop in order to receive web notifications.

We are going to cover the three main web browsers: Chrome, Firefox and Safari.

Before checking your system configuration, please check this tutorial to be sure you are checking all the requirements to get a notification from us.

If you meet all the requirements described in the article and you are still not getting any web notification, let's check your system.

There are three factors involved with desktop notifications:

  1. Browser permission settings

  2. Operating system settings

  3. "Do not disturb" statuses

Let's start with the browser permission settings.

Chrome browser

Check this short video to solve your web notification issues on Chrome.

  1. Open your Chrome settings by clicking on the three dots on the top right

  2. Then click Preferences

  3. On the left menu click on Privacy and security

  4. From the list select Site settings

  5. Here select Notifications under Permissions

  6. From here search for app.customerly.com and click on the right arrow

  7. Search for notifications and change to Allow

  8. You are done

Firefox browser

Check this video to solve your web notification issues on Firefox.

  1. Open your Firefox settings by clicking on the three lines icon on the top right

  2. Then click Settings

  3. On the left menu click on Privacy and security

  4. Scroll down to Notifications under Permissions

  5. From here search for app.customerly.com and change to Allow

  6. You are done

Safari browser

Check this video to solve your web notification issues on Safari.

  1. Open your Safari settings with cmd + ,

  2. On the top menu click on Websites

  3. On the left list select Notifications

  4. From here search for app.customerly.com and change to Allow

  5. You are done

Mac OS Preferences

Check this video to solve your web notification issues on Mac OS.

  1. Open your System preferences

  2. Click on Notifications & Focus

  3. Search for Chrome or Firefox on the left side

  4. Check if Allow Notifications is enabled