How to analyze NPS results

If you have activated your NPS Campaign and you are starting to get feedback from your customers maybe you want to start understanding and filtering your results to gain more insights. 


Let's say we want to understand how the NPS change if we select only customers that pay a Customerly PRO plan.


Let's click on the Filter button on the top left of our NPS Insights page as shown below.


 


Filter with your own conditions

Use any condition to filter your results instantly. 

We have selected here all the users that is in the Pro Plan segment. The results changed instantly showing the relative NPS Score (85) on this segment.

If you don't know how to create a custom segment please read this article here.