How to ask for email address in the live chat

If you want to learn how to require an email address in the live chat from your leads, this article is for you

We highly recommend you to ask for the email address of your leads before starting a new conversation. This way you collect your leads' emails and will be able to reach out to them later.

How do I enable the email requirement form?

  • Go to the "General settings" under "Messenger" in the Project setting.

  • To ask for the email address of your new leads, switch a toggle to the right.

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