Set up your project timezone

You will learn everything you need to know about your project timezones for excellent customer support

Your project time zones are extremely important for you to set up since they are responsible for:

  • Business hours

  • NPS survey delivery

Note: campaigns, surveys, chat triggers, and workflows adjust to your location time (IP address) which is the most natural behavior.

How do I set up my project time zone?

  • Click on the Settings button on the left sidebar.

  • Go to the "Project settings" under "Project & Team".

  • Click on the "Timezone" button and select yours from the drop-down menu or search for it.

  • Click on "Save changes" in the top right corner.

Discover more:

  • Set up your business hour to let your customers know your availability.

  • Upload your logo to your new live chat to be recognizable.