How to read the reports stats

The Live Chat Reports are available for your customer support software on the Customerly Enterprise plan. You will see the data about how many conversations were handled by each team member, the reply time and resolved conversations time.

Also, it will give you more insights into how your Help Center articles are doing. It will give you detailed information on the failed searches, most popular "trending" articles.

If you want to see how the reports page looks like and how to check the stats, watch the video below. 🙂