How Customerly pricing works

Understand the differences between each plan and how you can benefit from them

To explain how Customerly pricing works we need to explain first the basics terminology and metrics on how to choose the best plan for you.

Contacts: We define a contact any email address or Facebook lead you have in your Customerly account.

Teammates: Any Customerly project might have multiple accounts that can access it. Any account will have its own email and password to access its own projects. A single account might have access to different projects and switch between them without logging out and in.

Features: Any functionality or a set of functionalities that makes Customerly the great customer-centric communication suite you will love.

History: Since we store for you all the messages you have had with your customers, the history is the time we keep these messages available for you.

At this moment we have 4 different plans to help businesses along their journey to greatness and growth.

Basic Plan

The first plan available to small projects is the Basic plan. The basic plan is Free to use forever. This is the plan that you are going to get as soon as you sign up with Customerly. It has included the basic features of the live chat and help center.

2 Teammates - Unlimited Contacts - 30-day conversation history

Startup Plan

One of the most favourite plans of our small customers is the Startup Plan. It's perfect for Startups that want to improve customer service and add marketing automation to their growth strategy.

5 Teammates - 2000 Free Contacts - 180-day conversation history

Things to keep in mind:

  • If you are not using any outbound services (Newsletter or Workflow) you can handle unlimited contacts. This means we'll not block your customer support features if you exceed your allowances.

  • If you are using outbound services, you can send unlimited newsletters or workflow emails to your 2000 contacts.

Pro Plan

The Pro plan is for established companies who want to deliver stellar customer service and satisfaction to their customers. It will include more automation and the customer satisfaction solution with in-chat feedback and NPS.

10 Teammates - 5,000 Free Contacts - Unlimited conversation history

Things to keep in mind:

  • If you are not using any outbound and feedback services (Newsletter, Workflow, Surveys or NPS) you can handle unlimited contacts. This means we'll not block your customer support features if you exceed your allowances.

  • If you are using outbound services or feedback services, you can use them while you are in your 5000 contacts allowance.

Enterprise Plan

For large teams who need definitive customer service and marketing automation tools on scale. The enterprise plan has all the features of the Pro plan including also the Team Reports, dedicated and quicker support. The number of teammates and contact will be tailored to your needs.

Things to know about all our plans:

  • Your allowances of contacts will be counted on a monthly basis and will reset at each billing cycle.

  • If you delete your contacts before the new billing date, we'll still count them. So if you import 1 more contact on top of your allowances, you will need to upgrade to unlock your account or wait until the next billing date.

  • If you have any plan with Outbound or Feeback features and you exceed your allowance, your active Workflows, surveys and NPS will be paused until you will have either switched to a superior plan or increased your monthly allowance (Enterprise plan only)

  • We match and update the contacts. So if you are importing a new list of 1000 contacts on top of your existing 1000 and 500 of them were existing, you will have 1500 contacts in total.

Do you still have any doubts about our pricing? We'd love to update this article with your feedback. Chat with us and let us know how to improve.